Bicom systems has become a trusted name in VoIP communications, offering powerful platforms like PBXware. But as providers expand their services, many struggle with outdated billing processes. Manual workflows, error prone reconciliations and limited reporting capabilities create unnecessary headaches for growing businesses.
Common billing headaches for Bicom users
Many Bicom operators face similar challenges with their current billing setup:
- Tedious manual work
Handling subscriptions, prorated charges and tax calculations by hand
- Data mismatches
Struggling to align call records with invoices
- Limited visibility
Missing real time insights into revenue and usage
- Growth barriers
Systems that cannot keep up with expanding customer bases
How does NEON SOFT transform Bicom billing?
NEON SOFT was built specifically to solve these challenges. It integrates seamlessly with Bicom systems to automate the entire billing process while providing tools to grow your business.
- Works effortlessly with your existing setup
Transitioning to NEON SOFT could not be simpler for Bicom systems users. The platform’s native integration eliminates technical headaches while preserving all your existing workflows and data structures. How it works:
- No middleware or complicated setups required.
- Supports all Bicom data formats out of the box.
- Unified dashboard for complete billing management.
- Real time accuracy saves time and money
Accuracy and transparency form the foundation of NEON SOFT billing approach. By maintaining perfect synchronisation between your PBXware system and billing operations, we eliminate common pain points:
- Automatic updates when plans or usage changes.
- Transparent records customers can access anytime.
- Handles multiple currencies and tax rules effortlessly.
- Grows with your business
NEON SOFT understands that VoIP providers need solutions that scale as quickly as their customer base expands. Our architecture is designed to support your growth every step of the way:
- Cloud based infrastructure handles any volume.
- Flexible pricing models for different customer types.
- Easy to add new services or locations.
- Prepaid Customer Report
Gain real time visibility into prepaid accounts with automated reporting and alerts. Optimize revenue streams while improving customer retention. The system prevents service interruptions through smart notifications.
- Tracks balances, usage patterns and recharge history.
- Automated low balance alerts prevent service drops.
- Customisable reports for revenue optimisation.
- Account Blocking in Bicom
Automate account suspensions based on payment status or policy violations. Maintain control with manual override options. Reduce disputes with transparent customer notifications.
- Rule based auto blocking for unpaid invoices.
- Supports temporary compliance suspensions.
- Instant customer notifications reduce disputes.
- Recurring Charges
Automate billing cycles with flawless precision across any timeframe. Handle plan changes and add ons effortlessly. Improve cash flow with smart payment retries.
- Flexible cycles.(daily/weekly/monthly/custom)
- Auto prorated mid cycle plan changes.
- Automated retries for failed payments.
Key features that make a difference
NEON SOFT goes beyond basic billing with tools designed specifically for VoIP providers:
- Smart automation for busy teams
Managing complex billing structures should not require an army of accountants. NEON SOFT automates the tedious aspects of VoIP billing, freeing your team to focus on strategic growth rather than administrative tasks. The platform simplifies multi tier operations through:
- Handle departments and franchises from one place.
- Automatic commission calculations.
- Custom pricing for different customer groups.
- Professional invoicing made easy
First impressions matter in customer relationships. NEON SOFT helps you maintain a polished, professional image with billing communications that reinforce your brand identity while minimising manual work. It include:
- Create branded invoices in your company’s style.
- Schedule recurring billing automatically.
- Connect to popular payment gateways.
- Turn call data into business insights
Your call records contain valuable intelligence about customer behavior and business performance. NEON SOFT transforms raw CDRs into actionable information that can guide your strategic decisions through:
- Detailed analytics from your CDR records.
- Spot usage patterns and high value customers.
- Custom reports tailored to your needs.
Tools for growing businesses
For providers with partner networks, NEON SOFT offers special features:
- Your brand, your customer experience
Consistent branding builds credibility and trust with your customers. NEON SOFT white label capabilities ensure every client interaction reflects your professional identity while reducing your team’s support workload through intuitive self service features:
- White label portals that match your branding.
- Self service options reduce support calls.
- Builds trust with a professional image.
- Secure access controls
Protecting sensitive billing data while enabling efficient teamwork requires smart permission management. NEON SOFT granular access controls let you maintain security without sacrificing operational flexibility for your staff and partners:
- Set different permission levels.
- Keep sensitive data protected.
- Makes teamwork easier without risks.
Better reporting for smarter decisions
NEON SOFT turns billing data into valuable business intelligence:
- See what’s really happening
- Track key metrics like revenue and churn.
- Identify trends and opportunities.
- Forecast future performance.
- Protect against fraud
- Get alerts for suspicious activity.
- Spot unusual calling patterns.
- Prevent revenue loss.
- Accounting friendly outputs
- Export reports in common formats.
- Integrate with accounting software.
- Simplify tax time.
Conclusion: Better billing means better business
For Bicom systems users, NEON SOFT by automating routine tasks, providing clear insights and supporting growth, lets you focus on what matters most: serving your customers and growing your business.
Ready to simplify your billing?
Schedule a free demo today to see the difference NEON SOFT can make.
